Client Satisfaction Pays: Quality Service for Practice Success

Client satisfaction is whatever your clients say it is. Client Satisfaction Pays puts you in your clients' shoes and teaches you how to find out what they really want—improving communication and building client loyalty. You’ll learn why client satisfaction is important, how to put the client first, specific ways to achieve client-friendly appointments, and how to get the whole team on board.

Author Carin A. Smith, DVM, discusses client satisfaction in the veterinary world.

A lot has changed since the first edition of Client Satisfaction Pays was published. Today more and more veterinarians are empowering their teams so doctors can focus on being doctors, and this second edition speaks to every member of the practice team involved in supervising client service. There have also been new studies in the health care and specifically the veterinary industry that affect client satisfaction principles. Technology has permeated every aspect of our lives—and the lives of our clients, and as a result, technology is mentioned throughout this edition.

This edition also includes a CD-ROM with modifiable forms and team meeting guides so you and your team can begin offering top-notch service today.

Client satisfaction solidifies loyalty and compliance, attracts new clients and improves practice productivity and efficiency—and what hospital can’t benefit from that?

Softcover, with CD-ROM, AAHA Press